Terms & Conditions

Return & Refund Policy


Thank you for shopping at Fexy.

If you are not 100% satisfied with your purchase, we're here to help.

 

Pricing

All prices are in AUD and inclusive of GST. We reserve the right to change prices without notice.

 

Returns

You have 14 calendar days to return an item, from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging, with Tags attached to garment.

Your item needs the receipt or proof of purchase.

As we only order a limited amount of clothing, please ensure you refer to our size chart for the current recommended sizing. This helps us ensure we are able to receive and able to re-sell un-stretched garments. We appreciate your loyalty and look forward to your feedback.


Refunds

Once we receive your item we will notify you that your returned item has been received and we will immediately notify you of the status of your refund once we have inspected the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

We aim to process refunds and replacements within 5 days of receiving the returned item, however, depending on your item and the number of other returns in our system this may take longer.

 

Standard Shipping / Postage 

All deliveries will be sent via Australia Post unless otherwise specified.


Postage rates are as follows:

Australia- Free Parcel Post for purchases over $89.95 (up to 2-3 business days)

NZ- Free Economy Air for purchases over $89.95 (up to 7 business days)

 

(For all Orders under $89.95 A Postage fee will apply)

Australia

Parcel Post- 5-6 business days $7.95

Express Post- 2-3 business days $10.85

 

New Zealand

Express- 3 business days $28.17

Standard- 5 business days $17.76

Economy Air- 7 business days $10.67


Additional charges apply for same day delivery, orders must be placed before 2pm, only valid from Monday to Friday 

(Public holidays excluded) ** December delivery times may vary due to high order volumes**

 

Payment Options:

We accept American Express, VISA, Mastercard and PayPal and other online payments methods. If you don't have a PayPal account simply sign up or contact us for guidance.

 

Out of Stock Items:

We purchase limited stock from our overseas suppliers, if your order is out of stock we will contact you straight away to offer a refund or exchange.

 

Contact Us

If you have any questions on how to return your item, contact us at ecommercefexy@gmail.com and we will respond within 24 hours of receiving your query.

 

 
Most Commonly Asked Questions?

 

My Item is out of stock, what now?

We purchase garments from overseas, and we try to have a stock level that will keep up with demand but some popular items may sell out fast. Our focus is to stock the latest collections from Fiber, Tarrao & Babalu, so generally we do not restock items once they have sold out. However, if you would like to receive a notification if your size becomes available again, simply contact us by emailing ecommercefexy@gmail.com please add the item / required size and we will respond to your email as soon as we can.

 

How do I return or exchange an Item

Australia

Log in to your account and select Return an item to create your prepaid return label. Within this section, you will also choose whether you would prefer a refund or exchange, as well as the reason for the return. Drop off your return to any Australia Post office and send your item(s) to: Fexy PO Box 164 Mill Park VIC 3082, so we can safely track your return parcel's journey back to us. We will then contact you to let you know the status of your request. 

 

New Zealand

Log in to your account and complete the online form to create your prepaid return label. Within this section, you will also choose whether you would prefer a refund or exchange, as well as the reason for the return. You can drop off your return to any local NZ Post Shop and send your item(s) to: Fexy PO Box 164 Mill Park VIC 3082. We will then contact you to let you know the status of your request. 

 

When will I receive my refund

Returns are sent back via standard post which takes 2-7 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. For refunds back to your original payment method, please note that your financial institution may need 3-5 days for the funds to clear in your bank account.

Keep an eye out for email notifications with your refund request.

 

Warranty

 As Authorised sellers of Fiber, Babalu and Tarrao we do not provided Warranty to purchases. We however inspect all our garments by conducting a Quality Assurance test, we also believe in the products and the quality delivered to you.

 

Privacy Policy

We are committed to protecting your privacy. The Information we collect is for our records only and will not be passed on to any third parties.

 

 We have 6 rules of returns, item(s) must be returned:

  1. Item(s) must be returned within 14 days of purchase; 14 days starts from the date of purchase to when it is received at our warehouse.
  2. We take no responsibility for items lost or damaged in the transit of goods.
  3. Item(s) must be in a good condition with the original proof of purchase. 

We only accept E-Invoices emailed to us.

Subject: Type of Issue and Invoice number

To: ecommercefexy@gmail.com

  1. Item(s) must be unworn, unwashed and unused with the original tags still attached. Due to hygiene purposes please ensure to wear underwear when trying on leggings; we may refuse the return if there is clear traces of unhygienic use. Undergarments and tops will not be refunded for incorrect size or change of mind due to hygiene purposes. 
  2. Item(s) must be in the original packaging which must be in original condition. This includes branded bags. You don’t need the black tissue packaging paper. If your item matches all of these conditions, you can lodge a return.
  3. If you are returning goods due to incorrect sizing or change of mind you will be responsible for both postage costs incurred in returning the goods to us, this includes postage bags to return goods.